■ About the Roadside Program

We don’t just fix cars. We restore dignity.
We’ve been there: broken down on the side of the road, no money in our pockets, no one to call, hoping
the cops wouldn’t send a tow truck we couldn’t afford. Most people drive past.

But HOOTSOTRAA pulls over. We stop because we remember what it’s like to feel invisible and afraid.
We know the quiet shame that squeezes the breath from you. We stop because a simple act — a jack,
a full tank, a steady voice — can reroute someone’s whole story.

Whether it’s a flat tire, an empty tank, or a soul running on fumes, we arrive with steady hands and
unshakable presence. You are not forgotten. You are not alone. You are worthy of help.

The only thing we ask in return: Leave a review — good or bad. Tell the truth about the moment we
stopped, so others know that showing up still changes lives.

Roadside Assistance Policy
1. Core Commitment
HOOTSOTRAA stops for everyone we see. No call required — if we see you, we’ve got your back.
2. Volunteer & Owner Support
If a volunteer or the owner performs mechanical work and the repair goes beyond complimentary
guidelines, services may be offered at a reduced rate of $50/hr.
 – $45 goes directly to the volunteer.
 – $5 goes back into the roadside program fund.
3. Complimentary vs. Paid Services
 – All assistance begins as complimentary help. We do our best to get you moving again at no cost.
 – Where we draw the line:
 • If a repair requires replacement parts from an auto parts store, the cost of parts and time to replace
them are not covered unless hardship is determined.
 • Cost of gas or diesel is not free unless hardship is determined and funds are available.
 – Depending on the location, HOOTSOTRAA may leverage relationships with local auto parts stores to
have parts delivered roadside.
4. Hardship Cases
If it is determined that you cannot pay, even if the repair falls outside of complimentary service,
HOOTSOTRAA will cover the full cost as long as funds are available in the roadside account. All costs
in these cases are covered by donations.
5. Pricing Transparency
 – Flat tire changes and similar quick fixes are always free.
 – Larger repairs (e.g., alternator replacement) are charged based on time it would take a dealership.
If a range is given, HOOTSOTRAA splits the difference — so you know the cost before we begin. No
hidden fees.
 – The only possible additional fee: if an oxyacetylene torch must be used, a charge of $0.59/minute
applies to cover gas costs.
6. Case-by-Case Care
Every situation is handled individually. We listen to your story and do our best to have your back,
whether or not you can pay. Compassion always comes first